CogniHoney Refund Policy: Steps, Address and Timing

222 Broadway, Suite 1901, New York, NY 10038, USA, per the seller's materials.

This is a returns address, and it differs from the office address given for the website. Do not send returns to the office, and do not email the website inbox about a return, because it cannot see orders. Before you ship, call the order desk and read the address back to the person you reach, so that a typo in our materials or a change on their side does not send a parcel to the wrong door.

Write the address on the box in block capitals, and add your own return address. Many carriers print a tracking number and give a receipt; keep both together with your order email.

Short and complete. The person who opens the box has seconds to match it to an order.

• Your full name, exactly as on the order.
• The email address used at checkout.
• The order ID from the confirmation email.
• The phone number you called from, and the date of the call.
• One line: "Return under the 60-day money-back guarantee."

Do not add health details, other people's names or your full card number. A note that carries an order ID is enough for the seller to find the order.

Missing paperwork is the usual cause.

• No order ID inside the parcel. The materials ask for your full name, email and order ID.
• A parcel mailed without tracking, so nobody can show it arrived.
• A return to the wrong address.
• A call that was never logged. Write the date, the time and the agent's name.
• A card that has since been replaced or closed. Tell the seller if the card changed.

Pause, photograph, and phone.

A return is easy to start and hard to undo. Once the parcel leaves your hands, you rely on a tracking page and a stranger's database. So spend ten minutes first. Photograph every bottle, front and back, with the lot number in view. Count the capsules that remain and write the number down, since a refund query may turn on it. Copy your order ID onto a slip of paper that goes inside the box. Then call the order desk, state that you want to return under the guarantee, and ask the three questions that decide the outcome: is an authorization number needed, is the address still correct, and will the refund cover only the product or also the original shipping.

Write down the answers, with the date and the name of the person who gave them. If the person cannot answer, ask for a supervisor or an email confirmation. Do not accept a verbal promise as your only record.

Your health comes before the refund.

Stop the capsules, call your doctor, and call 911 for stroke signs or severe symptoms (CDC, Stroke Signs and Symptoms). Then deal with the return. FDA's MedWatch program takes reports on supplements (FDA MedWatch), and the lot number on the bottle helps. Read side effects for the signs by ingredient, and keep the bottle until you have talked to a clinician. See the guarantee page for the 60-day wording.