Contact
Contact: Website Inbox, Order Desk and Returns
For tracking, changes and refunds on placed orders, call +1 (302) 200-3480 or write to [email protected] with your order ID. The website inbox, [email protected], handles page errors, privacy and press, and cannot see orders. This site is not the manufacturer.
Written by the CogniHoney label deskUpdated
Contact01
Who should you contact?
Help with placed orders
Order desk (BuyGoods). Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1114 Avenue of the Americas, Suite 1900
New York, NY 10036
Mail only. No walk-in sales.
Returns (New York)
222 Broadway, Suite 1901
New York, NY 10038
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Pick the channel by what you need. The right one gets an answer faster, and the wrong one forwards nothing, because the two inboxes are separate teams with separate records.
| You need | Use | Why |
|---|---|---|
| Tracking, a change, a refund | Order desk, +1 (302) 200-3480 | It holds the order record |
| The same, in writing | [email protected] | Gives you a written trail; put the order ID in the subject |
| A typo, a wrong fact, privacy, press | [email protected] | Handled by the website team, Mon-Fri 9:00am-5:00pm ET |
| A bad reaction | A clinician first, then FDA MedWatch | Reactions are a health matter, not a customer service one |
Contact02
How do you write a message that gets a clear answer?
Put the order ID first, the problem second and the outcome you want third.
Subject line
Order ID and a two-word topic, such as "Order 12345 tracking".
The facts
The date you ordered, the pack size, what arrived and what is wrong, in three or four sentences.
The outcome you want
A tracking update, a replacement, or a refund under the guarantee.
Proof
Photos of the carton, the label and any damage. Keep the originals.
Our materials give no response times for the order desk or the email, so we cannot promise one. Keep a note of the date and time you called or wrote.
Contact03
What does each channel not do?
Each one has a limit, and knowing it saves a wasted call.
- The website inbox cannot see orders, change them, track them or refund them.
- The order desk handles placed orders and refunds; it is not a source of medical advice.
- Neither channel can tell you whether the capsules suit your medicines. A pharmacist can.
- Neither channel can name a manufacturer we do not have; ask the seller in writing.
If the website inbox receives an order question, it will point you to the order desk and will not try to act on it.
Contact04
What should you have ready?
- Your order ID.
- The email you used to order.
- The lot number from the bottle.
- A photo of any damage.
Add the date you ordered, the pack size and a short description of the problem. Clear first messages shorten the exchange. Do not send card numbers or health details by email.
Contact05
How does a return start?
By contacting the order desk first, then mailing the bottles with tracking.
Call or write
Use +1 (302) 200-3480 or [email protected], with your order ID.
Mail the bottles
Send them to the returns address with tracking. Include your full name, email and order ID.
Wait for the credit
The refund follows 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it.
The buyer pays return shipping. Use a tracked service. The guarantee is described in the seller's materials as 60 days, and the live wording should be confirmed before you order.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The seller's materials say 60 days from purchase; confirm the live policy and when the count starts.
- Days 1-60
Use it as the bottle says
Keep notes, keep every prescribed medicine going, and stop and call your doctor if something feels wrong.
- By day 60
Ask for your money back
Call +1 (302) 200-3480 with your order ID, or email [email protected].
- Then
Mail with tracking
Send the bottles to the returns address with your full name, email and order ID. Return postage is on you.
CogniHoney capsules: 30 on the bottle count2, 3 or 6 bottles · 60-day guarantee per seller materials
See packsContact06
Where do privacy, press and correction requests go?
To the website inbox, [email protected], which is staffed Mon-Fri 9:00am-5:00pm ET.
It handles four kinds of message: a wrong fact or a broken link on a page, a question about the privacy policy, a request from a journalist or researcher, and a request to see or delete what we hold. It is a small team, and it replies in the order messages arrive. Include the page address and, for a correction, a link to the source that shows the problem.
| Request | What to include | What happens |
|---|---|---|
| Correction | Page address and a source link | We check it, fix it and move the date |
| Privacy | The address you wrote from and what you want | We answer under the privacy policy |
| Press or research | Your outlet or institution and your question | We answer from the sources on the site |
| Broken link | The page and the link text | We repair or replace the link |
Contact07
What should you do before you call the order desk?
Find the order ID, read the guarantee wording and decide what you want.
The seller's materials describe a 60-day guarantee, but the live wording should be confirmed at checkout. Know your order date, because a deadline counts from it. If the call is about a return, have the bottles at hand: the claim path asks you to call first and then mail the bottles with tracking to the returns address. A written note of the call, with the date and the name of the person, helps if a refund is delayed.
Contact08
What if you have a bad reaction?
Stop the capsules and contact a clinician. Call 911 for stroke signs or chest pain.
You can report a reaction to FDA through MedWatch, which covers dietary supplements (FDA MedWatch). The order desk handles returns; it does not give medical advice, and neither do we.
Contact09
Beware of fake support
Real support does not ask for card numbers by email or text.
The FTC says to report problems at ReportFraud.ftc.gov (FTC, Online Shopping).
Only the channels listed above belong to this site and its seller. If a message claims to be from CogniHoney support and asks for a gift card, a wire or remote access to your computer, stop. Use a number from the list above, not one from the message, and pay by credit card where you can, which the FTC advises for online buying (FTC, Online Shopping).
FAQ10
CogniHoney questions people ask
What is the CogniHoney phone number?
+1 (302) 200-3480 for placed orders, per the seller's materials.
Can the website inbox see my order?
No. Use the order desk.
What is the CogniHoney customer service email?
For an order you have placed, write to [email protected] with your order ID. For site questions, use [email protected].
Where do I send a CogniHoney return?
Call or email the order desk first, then mail the bottles with tracking to the returns address shown above.
When is the website inbox staffed?
Monday to Friday, 9:00am to 5:00pm Eastern, per the contact details. It handles page and privacy questions only.
Who pays return shipping?
The buyer pays return shipping, per the seller's materials. Use a tracked service.
Can I reach the manufacturer through you?
No. The manufacturer is not named in our materials, and this site is not the manufacturer.
Who wrote this11
Written and reviewed by
Pages built from the label, the seller checkout and linked NIH, FDA, FTC, CDC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer of CogniHoney. It is not the manufacturer. We earn money when you buy through our order links.
Keep reading
More about CogniHoney
USA Authorized CogniHoney Retailer
Ready to look at CogniHoney?
Read the bottle you receive, check your medicines with a pharmacist (blood thinners, thyroid, statins and diabetes medicines matter here), then pick a pack. The guarantee is 60 days per the seller's materials; confirm the live wording at checkout.
- Checkout on the sales site
- 60-day guarantee (confirm live)
- Ships from the U.S.
